At Beyond Comfort Private Care LLC ("Beyond Comfort," "Company," "we," "our," or "us"), protecting your privacy is one of our highest priorities. We are committed to safeguarding the personal information of our clients, prospective clients, family members, caregivers, and visitors to our website.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, schedule services, or make payments. By using our website, you acknowledge that you have read and agree to this Privacy Policy.
1. Information We Collect
Personal Information:
- Full Name
- Phone Number
- Email Address
- Home Address (when required for services)
- Emergency Contact Information
- Appointment Requests
- Service Preferences
- Communication History
Payment Information may include Billing Name, Billing Address, Payment Amount, and Transaction ID. We do not store your complete credit card or debit card information on our servers. All online payments are securely processed through trusted third-party payment processors such as Stripe or other secure payment gateways.
2. How We Use Your Information
- Respond to inquiries
- Schedule appointments
- Provide requested home care services
- Process payments
- Improve our customer service
- Send appointment confirmations
- Communicate important updates
- Maintain accurate client records
- Comply with legal obligations
3. Payment Processing
To provide secure online payments, we may use third-party payment processors including Stripe. Payment information is processed securely by the payment provider. Beyond Comfort Private Care LLC does not store full payment card numbers and does not have access to your complete financial information.
4. Private Pay Services Only
Beyond Comfort Private Care LLC operates as a private pay home care provider. We do NOT bill Medicare, Medicaid, or private insurance, process insurance claims, or accept insurance reimbursement requests. Clients are solely responsible for arranging and paying for services directly.
5. Protection of Personal Information
We implement reasonable administrative, technical, and organizational safeguards to help protect your personal information against unauthorized access, alteration, disclosure, or destruction. No internet transmission or electronic storage system can be guaranteed to be 100% secure.
6. Confidentiality
All information shared with Beyond Comfort Private Care LLC is treated with respect and confidentiality. Information will only be shared with your permission, when required by law, to comply with legal obligations, or to protect the safety of clients or others.
7. No Sale of Personal Information
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
8. Third-Party Services
Our website may contain links to third-party websites or integrate services provided by third parties, including Stripe, Google Maps, Google Analytics, and email service providers. These services maintain their own privacy policies.
9. Website Security
While we take reasonable measures to secure our website, internet communications may not always be secure, unauthorized access by third parties cannot be completely prevented, and Beyond Comfort Private Care LLC cannot guarantee uninterrupted or error-free website operation.
10. Fraud Prevention
We reserve the right to refuse services, appointments, or transactions that appear fraudulent, suspicious, abusive, or unlawful. Providing false information, impersonating another individual, using stolen payment methods, or engaging in fraudulent activity may result in immediate cancellation of services, refusal of future services, and reporting to appropriate authorities.
11. Identity Theft Disclaimer
Beyond Comfort Private Care LLC is not responsible for identity theft, phishing attempts, fraudulent emails, or scams conducted by third parties pretending to represent our business. If you receive suspicious communications claiming to be from us, please contact us directly before providing any personal information.
12. Children's Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.
13. Your Rights
Depending on applicable laws, you may have the right to request access to your personal information, request correction of inaccurate information, request deletion of certain information, or withdraw consent where applicable. Some requests may be limited where records are required for legal, tax, regulatory, or operational purposes.
14. Data Retention
We retain personal information only for as long as necessary to provide requested services, maintain business records, meet legal obligations, resolve disputes, and enforce agreements. When information is no longer required, it will be securely deleted or destroyed where appropriate.
15. Limitation of Liability
To the fullest extent permitted by applicable law, Beyond Comfort Private Care LLC shall not be liable for losses resulting from cyber attacks, unauthorized access, internet failures, third-party payment processor issues, data breaches beyond our reasonable control, or identity theft committed by third parties.
16. Changes to This Privacy Policy
We may update this Privacy Policy periodically. The updated version will always be posted on our website with the revised Effective Date. Continued use of our website after updates constitutes acceptance of the revised Privacy Policy.
17. Contact Us
Beyond Comfort Private Care LLC
Email: beyondcpc@beyondcomfortpllc.org
Phone (Alma Gonzalez): (774) 305-9708
Phone (Marisol Iglesias): 774-400-3197
This Privacy Policy is intended for general informational purposes and reflects the operating practices of Beyond Comfort Private Care LLC. It is not legal advice.